FAQ

Frequently Asked Questions

If I live in Edmonton & Area can I pick up my order?


Yes! Girl Gang does offer local pickup. When you check out, select "Local Pickup" as your shipping option. Once your order is ready I will contact you with information regarding the pick up! You can also send me a message on Facebook or Instagram and I can send you more details before you order.




How long does shipping take & what is the cost?


Orders are hand pressed and processed within 1-7 business days (Monday-Friday). Shipping is done through Canada Post: Regular Parcel 3 to 7 days- $10.00 or Free on every order over $100! Expedited Parcel 2 to 5 days- $13.00 Xpresspost 1 to 3 days- $16.00 Ensure your pieces are being shipped to a safe spot. Once shipped, it is your responsibility. Shipping fees are non-refundable and the customer's responsibility for return items.




Can I return or exchange items that I have already received?


If you are not happy with your purchase for whatever reason, we will gladly authorize an exchange or provide an online credit once the item is shipped back. Exchange requests must be made within 14 days of receiving your online order. We do not provide refunds. Please ensure that you are checking the SIZE GUIDE before making your purchase! All items must be returned in unworn and unwashed condition with the tags attached and the original invoice. We reserve the right to deny any items that appear to be worn or altered in any way. Shipping charges are non-refundable and the customers responsibility for return items. ALL SALE ITEMS AND CUSTOMIZED ITEMS ARE NON-REFUNDABLE.




How do I care for my new pieces?


Wash your items inside out, in cold water and then hang them to dry. This will preserve the life of your new pieces. Do not apply heat directly to any image or wording on the clothing.




I want to feature Girl Gang YEG in my store, how do I do that?


Please contact me directly for wholesale options. Email me at girlgangyeg@gmail.com with the following: 1. Your Name; 2. Your Company Name; 3. Your Phone Number; 4. Your Website (if you have one); and, 5. A breif description of what you are looking to order!





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Girl Gang YEG ™

girlgangyeg@gmail.com